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Guide to local NHS services available over Easter Bank Holiday


Local residents are being urged to use NHS services wisely and ensure they choose the right service for their illness or injury over the Easter bank holiday weekend.

Our practice will be closed Good Friday and Easter Monday.


There will be a wide range of other local NHS services available during this time including:

  • NHS 111

Open 24/7, 365 days a year, NHS 111 connects patients to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.


They will ask questions to assess the symptoms, and give healthcare advice or direct the caller to a local NHS service. If necessary they can also call an ambulance or direct people straight to A&E. Calls to NHS 111 are free from a landline or mobile phone

  • GPs

When your GP practice is closed you can access the GP out-of-hours service by calling NHS 111.  The NHS 111 team will assess your condition over the phone and if they think you need to be seen by a health professional, they will refer you to the OOH GP service.

  • Pharmacies

Pharmacies are open across the area during Easter; some are even open on Easter Sunday. Pharmacies can help with a range of things including aches, hangovers, colds, emergency contraception, and non-prescription medication. Opening times for pharmacies can be found HERE or you can call NHS 111.

  • Minor Illness and Injury Units

Minor Illness and Injury Units can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. Opening hours are as follows:

  • Peterborough MIIU

Monday – Sunday: 8am-8pm

Open seven days a week, including weekends and Bank Holidays (Good Friday and Easter Monday)

  •  Mental Health – 111 option 2

The First Response Service (FRS) in Cambridgeshire and Peterborough provides those in mental health crisis with the opportunity to get access to help quickly, by calling NHS 111 and selecting option 2*.


The service allows patients or carers to speak to specially-trained mental health staff who can provide advice, support, and signposting to other services. The service is available 24/7, 365 days a year. Click HERE for further information. Calls to NHS 111 are free from a landline or mobile phone.


  • Dental emergency and out-of-hours care

If you think you need urgent care, contact your usual dentist as some practices offer emergency dental slots and will provide care if clinically necessary. You can also call NHS 111, who can put you in touch with an urgent dental service.

Additional Appointment Availability

We have the opportunity to offer patients additional appointments on Monday and Thursday evenings, 6.30pm-8pm during February and March to alleviate winter pressures in General Practice.

These appointments can be for a telephone or face to face consultation at Alconbury Surgery for patients from both Alconbury & Brampton.

Please phone reception to book an appointment or make an online booking through patient access.

Christmas Closures

Both Alconbury and Brampton Surgeries will be closed on Christmas Day, Boxing Day and New Years Day. Please see our Out Of Hours page HERE for assistance.

Flu Day

Flu day 2017 will be held on Saturday 23rd September 2017 8.30am - 12pm, Please see attached poster Flu day 2017


Lunchtime Closures

The Surgeries will close between 12.30 - 3pm to allow for staff training on the following dates:

Tuesday 12th September 2017

Tuesday 10th October 2017

Tuesday 7th November 2017

Wednesday 29th November 2017

Wednesday 13th December 2017

Friday 22nd December 2017

Afternoon Closures

The surgery will be closed for the full afternoon to allow for staff training on the following dates:

Wednesday 14th June 2017

Wednesday 14th March 2018

Please accept our apologies for any inconvenience caused.

Patient Advice and Liaison Service (PALS)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website