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Noticeboard

  • Lunchtime Closures

    The surgeries will be closed between 12.30 - 3pm for staff training on the following dates:

    Tuesday 8th October 2019

    Tuesday 12th November 2019

    Wednesday 11th December 2019

    Fri 20th December 2019

Please accept our apologies for any inconvenience caused.

Flu Day - We will be having two flu days this year:

  • ALCONBURY FLU DAY - Saturday 12th October 2019 from 08.30am - 12.00pm 

    BRAMPTON FLU DAY - Saturday 19th October 2019 from 08.30am - 12.00pm

  • Heatwave advice - Please see THIS handy guide to looking after yourself and others during a heatwave.
  • Extended Access Survey - can be completed using this link
  • ALBRAM Patients Group Annual General Meeting will be held at Brampton Surgery on Tuesday 16th July at 6.00pm
  • Lunchtime Closures
  • The surgeries will be closed between 12.30 - 3pm for staff training on the following dates:

Wednesday 13th March 2019

Wednesday 24th April 2019

Tues 21st May 2019

Wednesday 12th June 2019

 We will also be closed from 1.00pm for staff training on the following date:

Wednesday17th July 2019

Please accept our apologies for any inconvenience caused.

Patient Advice and Liaison Service (PALS)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , Follow This Link.



 
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