Patient Update 21.09.2020

Please find a Patient Update from Practice Manager HERE together with some COVID19 in numbers data we have gathered from the past 6 months HERE 

Expanded Flu Vaccination Programme 2020

Please see the links below for details of this years expanded Flu vaccionation programme

NHSEI EOE Flu Eligibility Poster

NHSE Briefing for patients on flu eligibility

Information about Flu Vaccinations for 2020


We will be contacting patients who are eligible for the flu vaccination in September with an invitation to this year’s FLU days. As in previous years we plan to offer the flu vaccine at clinics, including some Saturdays, during October to ELIGIBLE PATIENTS ONLY. We have not planned September clinics due to the risk of delayed deliveries.


Due to the current guidance and restrictions caused by Covid-19, how we deliver the service will differ from previous years. With the need to maintain adequate social distancing we will be inviting patients to attend during an allocated time window and must ask that you wear a face covering and maintain 2 metres distance between yourselves and other households whilst queuing. We will operate a one way system through the Surgery to make this process as efficient as possible and minimise the risk to staff and patients.


We will be inviting those patients in the Covid-19 shielded categories and those deemed clinically at risk first. We will then extend the invite to patients over 65.


Whilst the Government are keen to provide people in the 50 to 64 year old age group without any clinical risk factors an immunisation, these patients will not be invited until November and December providing there is sufficient vaccine. This is to ensure that those who are most at risk are vaccinated in order of clinical priority.


We would like to take this opportunity to thank our patients for their ongoing support and patience at this challenging time.


Melanie Gearing

Practice Manager

Access to Alconbury Surgery Car Park from 1st September

Alconbury School has been approved to be part of the Government School Streets project commencing 1st September 2020. This means that there will be a safe zone with volunteer operated barriers either side of the school and access to Alconbury Surgery car-park will be via Manor Lane only during the following times.

Morning from 8:30 am to 9:20 am

Afternoon from 2:45 pm to 3:25 pm

Please see HERE for further details and map detailing road closure points.

Face Coverings

Help keep yourself and others safe by wearing a face covering at all times when visiting Alconbury and Brampton Surgeries and Alconbury Dispensary.  More details can be found HERE

Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • new continuous cough or high temperature or a loss of , or change in, normal sense of taste or smell
  • OR have a positive test to SARS-Co-V2 infection with COVID-19 symptoms in the past 14 days
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above

Update on Face Coverings / Face masks 16.07.20

GPs are not contractually obliged or in a position to provide exemption letters or certificates for patients who believe that they should be exempt from wearing a face covering.  Cambrigeshire LMC has produced some guidance as a result of the Government's announcement of the use of face coverings in various public places which can be viewed HERE

If you cannot wear a face mask because of a disability or health problem Disability Travel Support have produced some exemption cards you may wish to print and carry with you.  These can be found HERE

Update on Shielding from the Coronavirus 23.06.20

From 6th July, patients who are shielding will be able to meet outdoors in groups of up to six people they do not live with and/or create a ‘support bubble’ with one other household.

From Saturday 1 August, clinically extremely vulnerable people will no longer be advised to shield, but support will still be available from NHS volunteers and the local council.  Patients will have priority supermarket delivery slots, access help with shopping, medication, phone calls and transport to medical appointments.

While this group of patients should continue to follow strict social distancing measures, they will be able to take part in activities such as visiting shops and places of worship and those who need to work and can't do so from home, will be able to return to the workplace as long as their employer has put measures in place to keep the environment safe from Covid-19 and is following the government guidance.

More information is available at the following link:- 

Alconbury & Brampton Surgeries Update 19.06.20

As the country eases out of lockdown the restrictions put in place at the Surgery unfortunately have to remain. As the wider population interact more we must continue to work in a way that protects our team and patients to reduce the risk of a coronavirus infection and ensure we can continue to provide a safe and sustainable service. To this end all patients will continue to be screened for covid symptoms and all initial appointments with a clinician will be via telephone. We ask that patients do not call in to the surgery opportunistically and only attend by invitation if requested to do so. If you are attending the surgery in person then please supply a face covering if you are able to. 

We are beginning to review services previously put on hold and will be inviting patients to attend for appointments where we feel it is safe to do so. In addition to our usual services we also have 2 new members of the team with us one day a week. Clinical Pharmacist Nazish Perween will be helping resolve medication queries and liaising with patents on behalf of the Doctors and Physiotherapist Simon Margot is available for telephone assessment of issues relating to injured limbs or back pain. In addition, as a Training Practice our current GP Trainees who make a valuable contribution to the services available to patients will remain with the Practice until at least the beginning of August.

 The Government advice regarding shielded patients initially suggested that this group of patients isolate until the end of June. Throughout the pandemic guidance has been issued to GP Surgeries and the public simultaneously and we are not given prior notification of imminent changes. As and when new information is released we will implement the guidance as requested but we do not anticipate issuing any new letters to patients currently shielding. Patients and employers will be directed to the Government guidance should they have any queries regarding shielding and/or social distancing requirements as in most cases this advice will apply with few exceptions.  

We would like to thank all of our patients for coping so well with the rapid pace of change to the way we care for you in recent months. We have all had to adapt and the Surgery would have been unable to make this transition successfully without your support. We would also like to take this opportunity to thank those patients who have volunteered their services to help us meet the needs of the more vulnerable members of our community at this time. Please remember that we are still here to care for you if you become unwell and if you have any concerns then please do not hesitate to contact reception to make an appointment for assessment and the necessary treatment. As a team we pride ourselves in working to deliver a high standard of patient centred care and we aspire to continue to do so despite the challenges that the pandemic brings.​

Thank you,

Melanie Gearing.

Practice Manager.

Where to get medical help over the May Bank Holiday

Unlike the earlier Bank Holidays in April and May, GP practices will not be open on 25 May, however there is still a wide range of NHS services available over the May Bank Holiday weekend. Find out what is available locally at

 If you think you have symptoms of Coronavirus visit Do not go to a GP, pharmacy or hospital.

If you are unable to manage your Coronavirus symptoms, have been instructed to do so or do not have access to the internet, then please call NHS 111. 

Testing is also now available to any member of the public (over the age of 5) with symptoms by visiting 

Coronavirus - Advice for parents if a child is unwell or injured 15.04.20

Please see the poster HERE for advice for parents during coronavirus

Surgery update regarding the identification of high-risk patients. 31.03.20


We very much appreciate the importance of the shielding letters discussed by the Government and we are expecting updated guidance for general practice in the next 5-7 days. 


Although the site and TV/media are directing patients to their GP, as it stands today we are not able to add patients to the shielded list.  All patients included in the Chief Medical Officer (CMO) defined cohort that could be identified through centrally available data are now flagged on GP systems and have received a letter; however centrally available data was limited and NHS Digital are now updating the original cohort to identify additional patients based on GP extracted data.


Whilst there may still be other patients, that GPs consider to be in the highest risk category and who should be advised to shield, they have asked that we do not run searches to identify these cohorts at this stage.  We are advised that NHS Digital will be in touch this week to confirm how this process can be streamlined for GPs and we stand by to action as swiftly as we can.


Thank you for your patience.


Melanie Gearing

Practice Manager

ALBRAM Drivers 24.03.20

Please note that our ALBRAM drivers are unable to provide transport to patients at present.

Alconbury Dispensary Update 24.03.20

From Wednesday 25th March our Dispensary will be offering a reduced collections service to minimise patient contact. Medication collection will be available from 10am-12noon each day and from 3pm until we close each afternoon we open. Prescription requests can be dropped off as usual but our team will not be available in person. Thank you for your understanding.

Alconbury & Brampton Surgeries update 23.03.20

For patients needing to self isolate and self certify, this is the link for a sick note via 111

Alconbury & Brampton Surgeries update. 20.03.20

During the last week the Practice has had to implement changes to many of our established working Practices in order to continue to meet the needs of our patients whilst also ensuring the heath and wellbeing of our team. Please be patient with our staff as new processes are rolled out and help us to ensure that we can help you when you most need us.
Doctors: Patients are only able to book telephone appointments with a GP.
The GP will assess whether a face to face appointment is necessary and make arrangements to see you if appropriate. We will not invite you to the GP Surgery if you have Coronavirus Symptoms.
Many medication reviews and routine follow ups can be conducted over the phone.
Nurses Our Nursing team are able to provide some routine review services to patients over the phone. This includes Pill Checks, Diabetic, COPD and Asthma Checks. Where a face to face element of the check is required this can be delayed until your next follow-up appointment.
We are continuing with face to face appointments for patients who have been screened as clear of coronavirus symptoms: Smears, Baby Immunisations, Travel Immunisations, B12 and Depo injections. Ear syringing will be assessed on a case by case basis. Cryotherapy services have been suspended as this is a non-essential service and treatment can be sourced over the counter from your local Pharmacist.
Healthcare Assistants: Our HCAs will continue with DMARDS/High risk drug monitoring and any bloods designated as necessary by GP. Any patient attending for bloods must be screened for symptoms.
Prescribing: We would like to encourage patients to register for online access to request your repeat medication electronically. We are also able to transfer your prescriptions electronically to your nominated Pharmacy via eps which will save you a return visit to the Surgery.
Online services ae available via the NHS App
Our Dispensary team are extremely busy at present so please allow 4 working days for us to process your repeat prescription requests.
Covid-19 FITNotes/Med3
Employees are able to self -certify for 7 days and for longer periods of isolation required the Government has asked employers to accept ‘Digital isolation Notes’ which will provide reassurance to those self-isolating and their employers while also reducing the pressure on our NHS, so they can continue doing all they can to protect the people of this country and save lives.
The isolation note service can be accessed via the 111 online coronavirus service or NHS.UK/coronavirus as well as via the NHS App.
Non-Covid-19 FITNotes/Med3
These can be generated electronically and sent to the patient by email. Please discuss with reception to ascertain whether a GP appointment is needed to issue this for you.
Thank you
Melanie Gearing
Practice Manager

Alconbury & Brampton Surgeries Update. 18.03.20 (See Latest News page)

Please do not enter either Surgery unless authorised to do so.  Patients will not be given appointments unless they have telephoned to be assessed.  Please be patients when trying to get through on the telephone.


Following the updated Government Coronavirus guidance all GP appointments at the Practice have been scheduled as a telephone call rather than face to face. If you feel you need to see a GP in person then please book a telephone appointment in the first instance and the GP will advise whether you need to be seen at the Surgery. Necessary Nurse & HCA appointments will continue for patients without symptoms, please prepare to answer our receptionists questions.



We would like to encourage patients to sign up for online access to enable you to request your repeat medications electronically. We are also able to transfer your prescriptions electronically to your nominated Pharmacy via eps which will save you a return visit to the Surgery.

If you HAVE already registered for online access via Patient Access, please use the link here (Do not register for this as a new user) 


If you HAVE NOT previously registered for online access, please register to the use the NHS App at 

Our team are extremely busy at present so please allow 3-4 working days for us to process your repeat prescription requests.



For regular updates from the Practice please sign up for our virtual patient group here:


For the most recent advice regarding Coronavirus please see

PRESS RELEASE - Cambridgeshire General Practice response to COVID-19 pandemic 13.03.20

Please see press release HERE from Cambridgeshire LMC


The UK has moved from the containment phase to the delay phase of managing the COVID-19 pandemic.


If you have either a high temperature over 37.8 OR a new persistent cough then please stay at home and self isolate for 7 days.


If you feel you cannot cope with your symptoms at home or your condition gets worse or after 7 days your symptoms do not get better PLEASE USE THE NHS 111 ONLINE CORONAVIRUS SERVICE .


Please only call 111 if you cannot get help online. Any appropriate support will be provided by the 111 service and we will not be able to see you at the Surgery or provide advice over the phone.


Our Receptionists will be asking all patients questions regarding symptoms prior to booking any appointments.


Please bear with us as we are extremely busy at this time and calls may take longer than usual.

Coronavirus - Information for our patients 04.03.20


Coronavirus - Information for our patients 28.02.20

  • If you have been in contact with a confirmed case of Coronavirus, or have returned from Northern Italy (above and not including Pisa, Florence & Rimini), Vietnam, Cambodia, Laos, Myanmar, China (incl. Hong-Kong), Japan, Malaysia, Rep Korea, Singapore, Taiwan or Thailand, in the last 14 days and feel unwell, please call NHS111 for advice.

    If you have returned from Wuhan, the Hubei Province in China or the specified areas of Northern Italy or South Korea in the last 14 days, stay indoors and contact NHS111 even if you do not have symptoms. Do NOT attend or call the surgery, as we are unable to give advice or arrange necessary tests. Thank you

  • Lunchtime Closures

    The surgeries will be closed between 12.30 - 3pm for staff training on the following dates:

    Thursday 12th March 2020

    Wednesday 8th April 2020

    Wednesday 13th May 2020

    Wednesday 10th June 2020

    Wednesday 15th July 2020

    Please accept our apologies for any inconvenience caused.

Coronavirus Information for our Patients.

  • If you have been in contact with a confirmed case of Coronavirus, or have returned from China (incl. Hong-Kong), Japan, Malaysia, Rep Korea, Singapore, Taiwan or Thailand, in the last 14 days and feel unwell, please call NHS111 for advice. If you have returned from Wuhan or the Hubei Province in China in the last 14 days, stay indoors and contact NHS111 even if you do not have symptoms. Do NOT attend or call the surgery, as we are unable to give advice or arrange necessary tests. Thank you.

  • Wuhan novel coronavirus

    Public Health England have issued the following poster regarding the Wuhan Novel Coronavirus Please click here



Patient Feedback

Patient Feedback

We welcome patient feedback and ask that if you have a positive experience of the Practice that you take the time to leave feedback on the NHS Choices website at


We make every effort to give the best possible service to everyone who attends our Practice.

However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be resolved as quickly and as amicably as is possible.

If you have any concerns then please contact the Practice Manager in the first instance who will deal with them appropriately. For written information regarding the complaints procedure detailed below please ask at reception.

Alconbury & Brampton Surgeries

Patient Complaints Leaflet

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria as laid down by the NHS.

How to complain

We hope that most problems can be sorted out easily and quickly, often at the time they arise and directly with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily. If it is not possible to do this, please let us have details of your complaint:

·             Within 12 months of the incident that is the cause of the problem; or

·             Within 12 months of discovering that you have a problem,

Complaining on behalf of someone else. Please note that we keep strictly to the rules of patient medical confidentiality. If you are complaining on behalf of someone else, we have to be assured that you have his or her permission to do so. A note signed by the patient concerned will be needed, unless they are incapable (because of illness) of providing this.

What you should do

Complaints should be addressed to the Practice Manager, Melanie Gearing.

Telephone: 01480 890281

Alternatively, you may ask for an appointment with the Practice Manager in order to discuss your concerns. The Practice Manager will explain the complaints procedure to you and will make sure your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.

Our Commitment to You

We shall acknowledge your complaint within three working days and aim to have looked into your complaint within the time scale agreed with you.  The time taken to investigate your complaint will depend on its complexity and the number of people involved. We shall then be in a position to offer you an explanation, or a meeting if that is more appropriate. When we look into your complaint, we aim to:

·         Find out what happened and what should have happened.

·         Make it possible for you to discuss the problem with those concerned if this is your wish.

·         Ensure the complaint is resolved to your satisfaction.

·         Make sure you receive an apology, where this is appropriate.

·         Identify what needs to be done to ensure the problem does not arise again.

   Our Principles are

·         To get it right

·         To be patient focussed

·         To be open and accountable

·         To act fairly and proportionately

·         To put things right

·         To seek continuous improvement


Complaining to NHS England

We hope that, if you have a problem, you will use our practice complaints procedure to ensure it is resolved. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. This however does not affect your right to approach NHS England if you feel you cannot raise your complaint with us. 

In this instance you should contact:

NHS England, PO Box 16738, Redditch, B97 9PT

Telephone:  0300 311 22 33  Email:

Complaining to the NHS Ombudsman

If your complaint is not resolved by the Practice it can be referred to The Parliamentary and Health Service Ombudsman. All records will have to be provided to the Ombudsman to assist with the resolution of your complaint. They can be contacted by;

Telephone:  0345 015 4033 or email: or in writing to: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP or via the website:

The CCG Patient Experience Team

For support and help regarding issues with other NHS organisations, The Patient Experience Team provides

·         Advice and support to patients, their families and carers

·         Information on NHS services

·         Listens to concerns, suggestions or queries

·         Help to sort out problems quickly.

If you would like to talk to someone in the PET, the telephone number for Cambridgeshire is:

0800 279 2535 or email:

Patient Experience Team, Cambridgeshire & Peterborough CCG, Lockton House, Clarendon Road, Cambridge. CB2 8FH


For information and help in making a complaint you can contact POhWER who are and Independent Complaints Advocacy Service (ICAS) at Unit 26A, E Space North, 181 Wisbech Road, Littleport, Cambs. CB6 1RA. Helpline number is 0845 4561084


    The CQC does not manage individual complaints about GPs and their Services. However you can       find out more about making a complaint from the CQC website:

HEALTHWATCH Cambridgeshire Healthwatch are contactable at:



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